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Participants included representatives from federal, provincial, and territorial governments, regional health authorities, professional associations, unions, frontline providers, pan-Canadian organizations, patient partners and researchers.",{"type":15,"attrs":1283,"content":1284},{"textAlign":53},[1285],{"text":1286,"type":299},"Through this roundtable and a review of more than 40 reports and strategies, including 270 activities aimed at retaining health workers, six key strategies were identified to help make health systems more supportive and sustainable for those who work in them.",{"id":16,"_uid":1288,"link":1289,"image":1301,"title":1306,"video_id":16,"component":1307,"media_type":1308,"description":1309,"video_title":16},"1415c522-9d3b-433b-ba4d-e2aed575d3eb",[1290],{"_uid":1291,"link":1292,"label":1299,"component":1300},"f7fb5888-1d8a-4a52-a625-d40b058f1564",{"id":1293,"url":16,"linktype":574,"fieldtype":575,"cached_url":1294,"story":1295},"a64de4ee-47bb-4b76-9a4f-c6d177d132b9","programs/health-workforce-innovation-challenge",{"name":1296,"id":1297,"uuid":1293,"slug":1298,"url":1294,"full_slug":1294,"_stopResolving":461},"Health Workforce Innovation Challenge",123451292767433,"health-workforce-innovation-challenge","Learn more","simple-link",{"id":1302,"alt":1303,"name":16,"focus":16,"title":16,"source":16,"filename":1304,"copyright":16,"fieldtype":288,"meta_data":1305,"is_external_url":290},114299541663628,"A group of people stand in front of a conference poster about psychological safety in the workplace.","https://a-ca.storyblok.com/f/850807391887861/1d55f4e2ff/img-5851.jpg",{"alt":1303,"title":16,"source":16,"copyright":16},"Related programs","info-block-program","image",{"type":12,"content":1310},[1311,1316],{"type":810,"attrs":1312,"content":1314},{"level":1313,"textAlign":53},3,[1315],{"text":1296,"type":299},{"type":15,"attrs":1317,"content":1318},{"textAlign":53},[1319],{"text":1320,"type":299},"The Health Workforce Innovation Challenge supported teams across Canada to strengthen their workforces and deliver safer, higher-quality care. Find out what teams accomplished and how they’re helping make positive changes across health systems.",[129,136,143],[185,192,200],"six-strategies-for-strengthening-the-workforce","resources/six-strategies-for-strengthening-the-workforce",-14370,[],{"parent_slug":457,"umbraco_path":1328,"umbraco_uuid":1329},"/HealthcareExcellenceCanada/Resources/SixStrategiesForStrengtheningTheWorkforce","53a44385-eb28-453b-8b2b-d28bcfe17f77","22d59fc8-c31b-4d4d-9e6a-cc749f9d3326","2025-11-18T19:00:31.351Z",[],[1334],{"path":1335,"name":1336,"lang":469,"published":461},"ressources/six-strategies-pour-renforcer-les-effectifs","Six stratégies pour renforcer les effectifs",{"name":1338,"created_at":1339,"published_at":1340,"updated_at":1341,"id":1342,"uuid":1343,"content":1344,"slug":1884,"full_slug":1885,"sort_by_date":53,"position":1886,"tag_list":1887,"is_startpage":290,"parent_id":462,"meta_data":1888,"group_id":1890,"first_published_at":1891,"release_id":53,"lang":300,"path":53,"alternates":1892,"default_full_slug":1885,"translated_slugs":1893},"Why does Canada need a National Quality and Patient Safety Framework for Health Services?","2025-11-18T19:00:28.899Z","2026-02-27T21:24:12.994Z","2026-02-27T21:24:13.033Z",113880387259896,"f0b92eba-1d91-422e-bb78-52612b6b3072",{"new":290,"seo":1345,"_uid":1348,"hero":1349,"type":174,"topics":1355,"Noindex":290,"content":1356,"audience":1882,"duration":16,"regional":1883,"component":581},{"title":1346,"plugin":279,"description":1347},"Canadian Quality and Patient Safety Framework for Health Services","Health services across Canada are comprehensive, complex and at times complicated. Every person in Canada deserves safe, high-quality healthcare when and where they need it.","571ff1d2-efed-4de8-8017-193ec9539c9e",[1350],{"_uid":1351,"file":1352,"image":1353,"title":1338,"format":16,"component":501,"description":1347,"key_learning":16,"prerequisite":16},"c0c08170-d6b8-450e-8f61-18e63b87fc9c",[],{"id":498,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":499,"copyright":16,"fieldtype":288,"meta_data":1354,"is_external_url":290},{},[76,39],[1357,1491,1674,1772,1871],{"id":16,"_uid":1358,"content":1359,"component":578},"9fb59c7a-8844-426b-ad80-294f41b7bbf2",[1360,1432,1442,1474,1483],{"_uid":1361,"content":1362,"component":565},"d48d69ca-682c-4b28-8676-6f278fede8a6",{"type":12,"content":1363},[1364,1369,1374,1379,1402,1407,1412,1417,1422,1427],{"type":810,"attrs":1365,"content":1366},{"level":812,"textAlign":53},[1367],{"text":1368,"type":299},"The need for a national patient safety and quality framework",{"type":15,"attrs":1370,"content":1371},{"textAlign":53},[1372],{"text":1373,"type":299},"Health services across Canada are comprehensive, complex and at times complicated. Every person in Canada deserves safe, high-quality healthcare when and where they need it. For the most part, this is our experience.",{"type":15,"attrs":1375,"content":1376},{"textAlign":53},[1377],{"text":1378,"type":299},"But we don't always get it right. People may be inadvertently harmed by the services intended to help them.",{"type":625,"content":1380},[1381,1388,1395],{"type":628,"content":1382},[1383],{"type":15,"attrs":1384,"content":1385},{"textAlign":53},[1386],{"text":1387,"type":299},"The reality is that unintended harm occurs in a Canadian hospital or home care setting every minute and 18 seconds.",{"type":628,"content":1389},[1390],{"type":15,"attrs":1391,"content":1392},{"textAlign":53},[1393],{"text":1394,"type":299},"Every 13 minutes and 14 seconds, someone dies.",{"type":628,"content":1396},[1397],{"type":15,"attrs":1398,"content":1399},{"textAlign":53},[1400],{"text":1401,"type":299},"Patient safety incidents are the third leading cause of death in Canada.",{"type":15,"attrs":1403,"content":1404},{"textAlign":53},[1405],{"text":1406,"type":299},"We observe substantial variation in care by age, gender, race, ethnicity, geography, and socio-economic status. Systemic barriers make accessing high-quality health services more difficult for First Nations, Inuit and Métis, Black communities, racialized and newcomer populations, 2SLGBTQIA+ people, persons with disabilities, those with low income, and many others who face intersecting forms of marginalization. While some jurisdictions have quality and safety plans or frameworks in place, people continue to experience healthcare differently across the country.",{"type":15,"attrs":1408,"content":1409},{"textAlign":53},[1410],{"text":1411,"type":299},"These considerations, when added to the heightened need for consistency and coordination in healthcare as a result of the COVID-19 pandemic, prompt us to ask: How can we focus and align quality and safety improvement throughout the country, regardless of jurisdiction?",{"type":810,"attrs":1413,"content":1414},{"level":812,"textAlign":53},[1415],{"text":1416,"type":299},"The Framework is the first of its kind in Canada",{"type":15,"attrs":1418,"content":1419},{"textAlign":53},[1420],{"text":1421,"type":299},"We can all work together to accelerate quality and patient safety across health systems in Canada by focusing all stakeholders coast to coast on five goals for safe, quality care.",{"type":15,"attrs":1423,"content":1424},{"textAlign":53},[1425],{"text":1426,"type":299},"This people-centred framework defines five goal areas designed to drive improvement and to align Canadian legislation, regulations, standards, organizational policies and public engagement on patient safety and quality improvement.",{"type":15,"attrs":1428,"content":1429},{"textAlign":53},[1430],{"text":1431,"type":299},"It includes action guides and resources customized for each stakeholder group to support you in putting the goals into practice.",{"_uid":1433,"file":1434,"link":1439,"label":1440,"linkType":576,"component":577,"linkLabel":1441},"e7445f83-6b7e-41ad-ae5c-4cae725b62a3",{"id":1435,"alt":1436,"name":16,"focus":16,"title":1436,"source":16,"filename":1437,"copyright":16,"fieldtype":288,"meta_data":1438,"is_external_url":290},114291353933708,"CPSI 10001 CQPS Framework English FA Online FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf",{},{"id":16,"url":16,"linktype":574,"fieldtype":575,"cached_url":16},"National Quality and Patient Safety Framework for Health Services","Download",{"_uid":1443,"content":1444,"component":565},"1cc5dd82-2290-448d-a570-3a8de8cb8596",{"type":12,"content":1445},[1446,1451,1464,1469],{"type":810,"attrs":1447,"content":1448},{"level":812,"textAlign":53},[1449],{"text":1450,"type":299},"Share your experience",{"type":15,"attrs":1452,"content":1453},{"textAlign":53},[1454,1456,1462],{"text":1455,"type":299},"How have you used the Canadian Quality and Patient Safety Framework to drive quality and safety improvements? Please email ",{"text":1457,"type":299,"marks":1458},"leadingpractices@healthstandards.org",[1459],{"type":525,"attrs":1460},{"href":1457,"uuid":53,"anchor":53,"custom":1461,"target":529,"linktype":562},{},{"text":1463,"type":299}," and share your experience with us for an opportunity to be profiled as a leading practice or a case study.",{"type":810,"attrs":1465,"content":1466},{"level":812,"textAlign":53},[1467],{"text":1468,"type":299},"Mapping tool",{"type":15,"attrs":1470,"content":1471},{"textAlign":53},[1472],{"text":1473,"type":299},"A mapping tool was developed to help you map your organization's current quality and patient safety improvement initiatives to the goals, objectives and outcomes of the Framework. This exercise will help demonstrate your organization's strengths in aligning with the Framework and uncover opportunities to work toward these key goals for safe, high-quality care.",{"_uid":1475,"file":1476,"link":1481,"label":1482,"linkType":576,"component":577,"linkLabel":16},"5a0a6902-a9e4-4b34-b4b9-e7982a69be59",{"id":1477,"alt":1478,"name":16,"focus":16,"title":1478,"source":16,"filename":1479,"copyright":16,"fieldtype":288,"meta_data":1480,"is_external_url":290},114291352094603,"Cqpsframework Mappingtemplate (1)","https://a-ca.storyblok.com/f/850807391887861/406aad0b08/cqpsframework-mappingtemplate-1.docx",{},{"id":16,"url":16,"linktype":574,"fieldtype":575,"cached_url":16},"Framework mapping tool",{"_uid":1484,"image":1485,"component":1490},"c60afad8-b749-44f8-a937-2159d57428d6",{"id":1486,"alt":1487,"name":16,"focus":16,"title":16,"source":16,"filename":1488,"copyright":16,"fieldtype":288,"meta_data":1489,"is_external_url":290},114298487062134,"5 Goals to Align Canada on Patient Safety and Quality Improvement. The Framework's ultimate aims are: Improving key quality and safety areas, reducing unwarranted care variation, strengthening high-quality health services that improve patient experience and outcomes.","https://a-ca.storyblok.com/f/850807391887861/3a709b9c7c/five-goals-to-align-cqps-improvement.png",{"alt":1487,"title":16,"source":16,"copyright":16},"simple-image",{"id":16,"_uid":1492,"title":1493,"columns":1494,"component":1634,"description":1635},"d93232b0-5920-4467-8aaa-f2cabbc309ab","Why do we need a framework?",[1495,1521,1553],{"_uid":1496,"image":1497,"title":1499,"content":1500,"component":1520},"8dc6c6ec-ca3b-4eb8-91e1-878518f784e6",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1498},{},"Developed with broad consultation, including with patients and families",[1501,1515],{"_uid":1502,"content":1503,"component":565},"da1b6f89-24a9-4289-8ffc-ce59c4b506e3",{"type":12,"content":1504},[1505,1510],{"type":15,"attrs":1506,"content":1507},{"textAlign":53},[1508],{"text":1509,"type":299},"The Framework was developed in consultation with members of the public, health leaders, policy makers, board members and health teams (including patients and families). The processes also included numerous committee meetings, international and national environmental scans, key stakeholder interviews, a national public consultation and further targeted consultations with key stakeholder groups.",{"type":15,"attrs":1511,"content":1512},{"textAlign":53},[1513],{"text":1514,"type":299},"This comprehensive approach was prioritized to ensure the Framework package reflects both current and emerging trends and the realities of health systems across Canada, regardless of jurisdiction. The accompanying action guides, resources and indicators are curated implementation tools to support all stakeholders with using and implementing the Framework package, regardless of their role or care.",{"_uid":1516,"file":1517,"component":1519},"d5a0bf4f-6124-4306-b50a-f6046782b2be",{"id":1435,"alt":1436,"name":16,"focus":16,"title":1436,"source":16,"filename":1437,"copyright":16,"fieldtype":288,"meta_data":1518,"is_external_url":290},{},"simple-file-only","wysiwyg-column",{"_uid":1522,"image":1523,"title":1525,"content":1526,"component":1520},"f0008be9-2ce5-4b31-b34a-1f421d98b64d",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1524},{},"Highlights of the Canadian Quality and Patient Safety Framework evaluation",[1527,1546],{"_uid":1528,"content":1529,"component":565},"ed8cce08-8808-4688-a1d7-7a5dade6c109",{"type":12,"content":1530},[1531,1536,1541],{"type":15,"attrs":1532,"content":1533},{"textAlign":53},[1534],{"text":1535,"type":299},"Everyone in Canada deserves safe, high-quality healthcare where and when they need it. Yet inequities and systemic barriers mean that access to this fundamental right is not the same for all. These considerations prompted Healthcare Excellence Canada (HEC) and Health Standards Organization (HSO) to ask: “how can we focus and align quality and safety improvement throughout the country, regardless of jurisdiction?”",{"type":15,"attrs":1537,"content":1538},{"textAlign":53},[1539],{"text":1540,"type":299},"The Canadian Quality and Patient Safety Framework for Health Services is the first of its kind in Canada. It spearheads a coordinated effort to align stakeholders and providers in how they work to provide safe, high-quality care.",{"type":15,"attrs":1542,"content":1543},{"textAlign":53},[1544],{"text":1545,"type":299},"Following the implementation phase of the Framework, HSO and HEC facilitated an impact evaluation to understand how well the Framework’s strategies were shared, the short-term impacts of increased awareness around patient safety and how the Framework resulted in early indications of quality and safety practice changes within the health system. A summary of the evaluation findings can be accessed here.",{"_uid":1547,"file":1548,"component":1519},"16a7b389-52ed-45ac-aef8-c13e80e3ff22",{"id":1549,"alt":1550,"name":16,"focus":16,"title":1550,"source":16,"filename":1551,"copyright":16,"fieldtype":288,"meta_data":1552,"is_external_url":290},114291357755278,"20221013 Cqpsevaluation Execsummary EN","https://a-ca.storyblok.com/f/850807391887861/88996457b9/20221013-cqpsevaluation-execsummary-en.pdf",{},{"_uid":1554,"image":1555,"title":1557,"content":1558,"component":1520},"a39e83e1-7eec-44a9-b554-3dc5eff05f3d",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1556},{},"Five goals for safe, quality care",[1559],{"_uid":1560,"content":1561,"component":565},"d97acddf-ed74-4ad0-bfbe-12bc7c4aabee",{"type":12,"content":1562},[1563,1569,1578,1583,1592,1597,1606,1611,1620,1625],{"type":810,"attrs":1564,"content":1566},{"level":1565,"textAlign":53},4,[1567],{"text":1568,"type":299},"Goal 1: People-Centred Care",{"type":625,"content":1570},[1571],{"type":628,"content":1572},[1573],{"type":15,"attrs":1574,"content":1575},{"textAlign":53},[1576],{"text":1577,"type":299},"People using health services are equal partners in planning, developing, and monitoring care to make sure it meets their needs and to achieve the best outcomes.",{"type":810,"attrs":1579,"content":1580},{"level":1565,"textAlign":53},[1581],{"text":1582,"type":299},"Goal 2: Safe care",{"type":625,"content":1584},[1585],{"type":628,"content":1586},[1587],{"type":15,"attrs":1588,"content":1589},{"textAlign":53},[1590],{"text":1591,"type":299},"Health services are safe and free from preventable harm. ",{"type":810,"attrs":1593,"content":1594},{"level":1565,"textAlign":53},[1595],{"text":1596,"type":299},"Goal 3: Accessible care",{"type":625,"content":1598},[1599],{"type":628,"content":1600},[1601],{"type":15,"attrs":1602,"content":1603},{"textAlign":53},[1604],{"text":1605,"type":299},"People have timely and equitable access to quality health services.",{"type":810,"attrs":1607,"content":1608},{"level":1565,"textAlign":53},[1609],{"text":1610,"type":299},"Goal 4: Appropriate care",{"type":625,"content":1612},[1613],{"type":628,"content":1614},[1615],{"type":15,"attrs":1616,"content":1617},{"textAlign":53},[1618],{"text":1619,"type":299},"Care is evidence-based and people-centred.",{"type":810,"attrs":1621,"content":1622},{"level":1565,"textAlign":53},[1623],{"text":1624,"type":299},"Goal 5: Integrated care",{"type":625,"content":1626},[1627],{"type":628,"content":1628},[1629],{"type":15,"attrs":1630,"content":1631},{"textAlign":53},[1632],{"text":1633,"type":299},"Health services are continuous and well-coordinated, promoting smooth transitions.","wysiwyg-double-column",{"type":12,"content":1636},[1637,1642,1654,1672],{"type":15,"attrs":1638,"content":1639},{"textAlign":53},[1640],{"text":1641,"type":299},"To truly align efforts across Canada toward better and safer care we must prioritize coordinated action. Collective action across jurisdictions in Canada is needed now more than ever before. The Canadian Quality & Patient Safety Framework (the Framework) is the roadmap that can align the country as we work to safely enhance health services. It is already being used in many jurisdictions at different levels.",{"type":15,"attrs":1643,"content":1644},{"textAlign":53},[1645,1652],{"text":1646,"type":299,"marks":1647},"Read case studies",[1648],{"type":525,"attrs":1649},{"href":1650,"uuid":53,"anchor":53,"custom":1651,"target":529,"linktype":530},"https://healthstandards.org/patient-safety-in-action-new-case-studies/",{},{"text":1653,"type":299}," to learn how organizations have been using the framework to improve patient safety in their organizations.",{"type":15,"attrs":1655,"content":1656},{"textAlign":53},[1657,1662,1669],{"text":1658,"type":299,"marks":1659},"For any questions, comments or to share your experience using the Framework, please contact ",[1660],{"type":1661},"italic",{"text":1663,"type":299,"marks":1664},"qualityservicesforall@healthstandards.org",[1665,1668],{"type":525,"attrs":1666},{"href":1663,"uuid":53,"anchor":53,"custom":1667,"target":529,"linktype":562},{},{"type":1661},{"text":564,"type":299,"marks":1670},[1671],{"type":1661},{"type":15,"attrs":1673},{"textAlign":53},{"id":16,"_uid":1675,"content":1676,"component":578},"db71f955-42e9-4db6-b82f-89a18e37addc",[1677,1695,1703],{"_uid":1678,"content":1679,"component":565},"2252b45f-91c9-46f3-b508-c073105ef5e7",{"type":12,"content":1680},[1681,1690],{"type":810,"attrs":1682,"content":1683},{"level":1313,"textAlign":53},[1684],{"text":1685,"type":299,"marks":1686},"How you can use The Canadian Quality & Patient Safety Framework for Health Services",[1687],{"type":1688,"attrs":1689},"textStyle",{"color":16},{"type":15,"attrs":1691,"content":1692},{"textAlign":53},[1693],{"text":1694,"type":299},"We all have different roles to play in healthcare in Canada. Along with members of the public, health teams (including patients), health leaders, board members and policy makers, this Framework outlines the essential role of families, caregivers and care partners in enabling quality health services and patient safety.",{"_uid":1696,"file":1697,"link":1699,"label":1701,"linkType":525,"component":577,"linkLabel":1702},"98a69a2c-7135-4e50-9907-0d36660fc681",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1698},{},{"id":16,"url":1700,"target":529,"linktype":530,"fieldtype":575,"cached_url":1700},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=13","Action Guides","Download the guides",{"_uid":1704,"content":1705,"component":565},"a0c576aa-fd7e-49f4-bb4b-a350608796e9",{"type":12,"content":1706},[1707,1712],{"type":15,"attrs":1708,"content":1709},{"textAlign":53},[1710],{"text":1711,"type":299},"The Framework provides custom action guides to 5 stakeholder groups.",{"type":625,"content":1713},[1714,1725,1736,1750,1761],{"type":628,"content":1715},[1716],{"type":15,"attrs":1717,"content":1718},{"textAlign":53},[1719],{"text":1720,"type":299,"marks":1721},"Public action guide Public",[1722],{"type":525,"attrs":1723},{"href":1724,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=15",{"type":628,"content":1726},[1727],{"type":15,"attrs":1728,"content":1729},{"textAlign":53},[1730],{"text":1731,"type":299,"marks":1732},"Health Teams",[1733],{"type":525,"attrs":1734},{"href":1735,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=20",{"type":628,"content":1737},[1738],{"type":15,"attrs":1739,"content":1740},{"textAlign":53},[1741],{"text":1742,"type":299,"marks":1743},"Health Leaders",[1744,1748],{"type":525,"attrs":1745},{"href":1746,"uuid":53,"anchor":53,"custom":1747,"target":529,"linktype":288},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=29",{},{"type":1749},"underline",{"type":628,"content":1751},[1752],{"type":15,"attrs":1753,"content":1754},{"textAlign":53},[1755],{"text":1756,"type":299,"marks":1757},"Board Members",[1758],{"type":525,"attrs":1759},{"href":1760,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=38",{"type":628,"content":1762},[1763],{"type":15,"attrs":1764,"content":1765},{"textAlign":53},[1766],{"text":1767,"type":299,"marks":1768},"Policy Makers",[1769],{"type":525,"attrs":1770},{"href":1771,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"https://a-ca.storyblok.com/f/850807391887861/beda9f909b/cpsi-10001-cqps-framework-english-fa-online-final-ua.pdf#page=45",{"id":16,"_uid":1773,"title":1774,"columns":1775,"component":1634,"description":1868},"9f7b8dfa-5096-4808-be2f-be953c7e6bdb","Tracking Your Success",[1776,1838],{"_uid":1777,"image":1778,"title":1780,"content":1781,"component":1520},"6057db20-4b79-4be9-9d85-4c4ddc7f414b",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1779},{},"Key Indicators to track your progress",[1782],{"_uid":1783,"content":1784,"component":565},"3ce3ea89-5e93-4402-b67a-200d569808ec",{"type":12,"content":1785},[1786,1791,1796,1833],{"type":15,"attrs":1787,"content":1788},{"textAlign":53},[1789],{"text":1790,"type":299},"The Canadian Quality and Patient Safety Framework package includes key indicators to help you track progress towards improving quality and patient safety. The indicators should help you create appropriate performance measures for each objective. Each indicator‒when measured using a national, jurisdictional, or local data source‒will offer insight into your success in improving quality and patient safety.",{"type":15,"attrs":1792,"content":1793},{"textAlign":53},[1794],{"text":1795,"type":299},"We aimed to create an indicator set that is both comprehensive and practical. Each indicator was selected based on:",{"type":625,"content":1797},[1798,1805,1812,1819,1826],{"type":628,"content":1799},[1800],{"type":15,"attrs":1801,"content":1802},{"textAlign":53},[1803],{"text":1804,"type":299},"Its relevance to the objective.",{"type":628,"content":1806},[1807],{"type":15,"attrs":1808,"content":1809},{"textAlign":53},[1810],{"text":1811,"type":299},"How comprehensively it reflects the objective.",{"type":628,"content":1813},[1814],{"type":15,"attrs":1815,"content":1816},{"textAlign":53},[1817],{"text":1818,"type":299},"The existence of data sources that can be used to measure the indicator.",{"type":628,"content":1820},[1821],{"type":15,"attrs":1822,"content":1823},{"textAlign":53},[1824],{"text":1825,"type":299},"The adaptability of the indicator to various local contexts.",{"type":628,"content":1827},[1828],{"type":15,"attrs":1829,"content":1830},{"textAlign":53},[1831],{"text":1832,"type":299},"The availability of national data to facilitate interjurisdictional comparisons.",{"type":15,"attrs":1834,"content":1835},{"textAlign":53},[1836],{"text":1837,"type":299},"We also strived to keep the total number of recommended indicators low. In total, the Framework contains 18 indicators across 13 objectives. In most cases, an objective can be tracked by a single indicator.",{"_uid":1839,"image":1840,"title":1842,"content":1843,"component":1520},"907f429d-ee22-4e34-9127-98fa9126678c",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1841},{},"Measuring your success",[1844],{"_uid":1845,"content":1846,"component":565},"7b1e4704-7c0f-437c-8a1b-20a78fad700a",{"type":12,"content":1847},[1848,1853,1858,1863],{"type":15,"attrs":1849,"content":1850},{"textAlign":53},[1851],{"text":1852,"type":299},"The indicators should help you create appropriate performance measures for each objective. Each indicator‒when measured using a national, jurisdictional, or local data source‒will offer insight into your success in improving quality and patient safety.",{"type":15,"attrs":1854,"content":1855},{"textAlign":53},[1856],{"text":1857,"type":299},"The indicators are not required to be measured using a specific data source. You should identify data sources for each indicator that are suitable to your context. We have, however, identified example data sources you can use as a guide in developing your own measures and for cross-jurisdictional comparisons. We encourage you to build measures for indicators with data that best represent your own context and jurisdiction.",{"type":15,"attrs":1859,"content":1860},{"textAlign":53},[1861],{"text":1862,"type":299},"As you measure the indicators, we encourage you to look for ways to compare results across various sociodemographic and geographic groups‒including underserved populations. These comparisons can help you see whether objectives are being met equitably across these sub-groups. Some of the indicators are worded in a way that encourages these comparisons. You should look for ways to measure equity wherever possible.",{"type":15,"attrs":1864,"content":1865},{"textAlign":53},[1866],{"text":1867,"type":299},"Finally, this set of indicators, along with the example data sources, is intended to be a ‘living document.’ Some sectors, such as the acute care sector, are better represented by currently available data and‒as a result‒better represented in our recommended data sources. As newer and better indicators and data sources become available‒including those that better represent other sectors ‒ we will work to update these indicators accordingly.",{"type":12,"content":1869},[1870],{"type":15},{"id":16,"cta":1872,"_uid":1878,"items":1879,"title":1880,"component":1881},[1873],{"_uid":1874,"link":1875,"label":1877,"component":1300},"806e8127-adaf-43be-9105-736700f0bf09",{"id":275,"url":16,"linktype":574,"fieldtype":575,"cached_url":458,"story":1876},{"name":270,"id":274,"uuid":275,"slug":457,"url":458,"full_slug":458,"_stopResolving":461},"See all resources","91f5b4c2-3196-47c1-bc4f-ad6db8b676fe",[363,355,352,307],"Related Resources","slider-redirection",[143,136,129,150],[185,192,200],"why-does-canada-need-a-national-quality-and-patient-safety-framework-for-health-services","resources/why-does-canada-need-a-national-quality-and-patient-safety-framework-for-health-services",-14310,[],{"parent_slug":457,"umbraco_uuid":1889},"4b77b8f1-22da-4571-a213-9900d3027a8c","1b4a1cf2-2109-4c28-ae40-8af9f1d936fb","2025-11-18T19:00:29.005Z",[],[1894],{"path":1895,"name":1896,"lang":469,"published":461},"ressources/un-cadre-canadien-sur-la-qualite-des-soins-et-la-securite-des-usagers-pour-les-services-de-sante","Un Cadre canadien sur la qualité des soins et la sécurité des usagers pour les services de santé",{"name":1898,"created_at":1899,"published_at":1900,"updated_at":1901,"id":1902,"uuid":308,"content":1903,"slug":1947,"full_slug":1948,"sort_by_date":53,"position":1949,"tag_list":1950,"is_startpage":290,"parent_id":462,"meta_data":1951,"group_id":1954,"first_published_at":1955,"release_id":53,"lang":300,"path":53,"alternates":1956,"default_full_slug":1948,"translated_slugs":1957},"A Guide to Patient Safety Improvement","2025-11-18T19:00:27.900Z","2026-02-25T15:15:04.721Z","2026-02-25T15:15:04.751Z",113880383167991,{"new":290,"seo":1904,"_uid":1906,"hero":1907,"type":174,"topics":1920,"Noindex":290,"content":1921,"audience":1945,"duration":16,"regional":1946,"component":581},{"title":1898,"plugin":279,"description":1905},"You can use this guide alongside current best available evidence change ideas, and tools and resources for your specific project.","653211ed-4983-4635-81ab-2669cfcc104e",[1908],{"_uid":1909,"file":1910,"image":1918,"title":1898,"format":16,"component":501,"description":1905,"key_learning":16,"prerequisite":16},"f38255ef-76ba-48d9-89ff-4104219ec7cd",[1911],{"_uid":1912,"file":1913,"label":1898,"component":1175},"0da0ba0a-faaa-4b8c-89e3-1454d7eb09e5",{"id":1914,"alt":1915,"name":16,"focus":16,"title":1915,"source":16,"filename":1916,"copyright":16,"fieldtype":288,"meta_data":1917,"is_external_url":290},114291080062789,"20221114 Aguidepatientsafetyimprovement EN","https://a-ca.storyblok.com/f/850807391887861/458f71249e/20221114-aguidepatientsafetyimprovement-en.pdf",{},{"id":498,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":499,"copyright":16,"fieldtype":288,"meta_data":1919,"is_external_url":290},{},[76],[1922],{"_uid":1923,"content":1924,"component":578},"7429bbce-55ee-49e0-b64b-8581b48fbf41",[1925],{"_uid":1926,"content":1927,"component":565},"7cbff2cf-2688-4adc-9361-311e1b368e7a",{"type":12,"content":1928},[1929,1934],{"type":15,"attrs":1930,"content":1931},{"textAlign":53},[1932],{"text":1933,"type":299},"Patient safety includes a substantial body of evidence, which demonstrates interventions (practices and processes) that lead to improved patient outcomes for numerous healthcare conditions. Despite this available evidence, healthcare providers are not implementing practice changes consistently and effectively to support organizations and teams to address patient safety challenges.",{"type":15,"attrs":1935,"content":1936},{"textAlign":53},[1937,1939,1943],{"text":1938,"type":299},"We’ve designed ",{"text":1940,"type":299,"marks":1941},"A Guide to Patient Safety Improvement ",[1942],{"type":1661},{"text":1944,"type":299},"to support teams across all healthcare sectors in using a Knowledge Translation and Quality Improvement integrated approach to change that will positively impact patient safety outcomes. You can use this guide alongside current best available evidence change ideas, and tools and resources for your specific project. It includes ideal practice changes (‘the what’) and strategies (‘the how’) that create the evidence-informed intervention. The ideas are adaptable, and the guide offers important considerations for implementation.",[129,150],[185,192,200],"a-guide-to-patient-safety-improvement","resources/a-guide-to-patient-safety-improvement",-14290,[],{"parent_slug":457,"umbraco_path":1952,"umbraco_uuid":1953},"/HealthcareExcellenceCanada/Resources/AGuideToPatientSafetyImprovement","4a60c804-3d3a-4e5a-86bb-d45f3f5c16ce","72e13c06-dfe5-4fd4-b004-f99c9cbdf60c","2025-11-18T19:00:27.971Z",[],[1958],{"path":1959,"name":1960,"lang":469,"published":461},"ressources/un-guide-a-l-amelioration-de-la-securite-des-patients","Un Guide à l’amélioration de la sécurité des patients",{"name":1962,"created_at":1963,"published_at":1964,"updated_at":1965,"id":1966,"uuid":445,"content":1967,"slug":2422,"full_slug":2423,"sort_by_date":53,"position":2424,"tag_list":2425,"is_startpage":290,"parent_id":462,"meta_data":2426,"group_id":2429,"first_published_at":2430,"release_id":53,"lang":300,"path":53,"alternates":2431,"default_full_slug":2423,"translated_slugs":2432},"Virtual Learning Exchange in Virtual Primary Care","2025-11-18T19:00:26.998Z","2026-02-18T14:55:41.496Z","2026-02-18T14:55:41.554Z",113880379481590,{"new":290,"seo":1968,"_uid":1970,"hero":1971,"type":165,"topics":1979,"Noindex":290,"content":1980,"audience":2419,"duration":2420,"regional":2421,"component":581},{"title":1962,"plugin":279,"description":1969},"Health system leaders, communities and patients in northern and remote areas of Canada face unique challenges when developing, implementing and evaluating effective and sustainable healthcare solutions.","43660ba5-0d24-49fb-a4d1-71338dc169c3",[1972],{"_uid":1973,"file":1974,"image":1975,"title":1962,"format":16,"component":501,"description":1969,"key_learning":16,"prerequisite":16},"fd143fec-4c91-4094-978f-5ad6e8f2e569",[],{"id":1976,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1977,"copyright":16,"fieldtype":288,"meta_data":1978,"is_external_url":290},121293751894639,"https://a-ca.storyblok.com/f/850807391887861/2216x1568/ea857fcb8e/shapes.webp",{"alt":16,"title":16,"source":16,"copyright":16},[91,46,76],[1981,2410],{"id":16,"_uid":1982,"items":1983,"title":1962,"component":2355,"description":2356},"393d93c3-3dbd-4bc5-a14c-6f07c2b9e81f",[1984,2119,2247],{"_uid":1985,"title":1986,"ctaLeft":1987,"ctaRight":1988,"component":1995,"columnLeft":1996,"columnRight":2061},"88ddaf76-b151-4388-8499-e0c7bb7e96b1","Cultural Safety and Indigenous Partnership: A Story of Bringing Virtual Primary Care Services to Community from the First Nations Health Authority",[],[1989],{"_uid":1990,"link":1991,"label":1993,"component":1994},"42f42415-ca7d-411e-b0b2-82066b79c41d",{"id":16,"url":1992,"target":529,"linktype":530,"fieldtype":575,"cached_url":1992},"https://www.youtube.com/playlist?list=PL4kAZziQlydOHtmiCBtDaeIS4oHfGJsWc","Watch the recording","simple-link-only","accordion-item-columns",{"type":12,"content":1997},[1998,2003,2008,2013,2018,2023,2028,2033,2038,2049],{"type":810,"attrs":1999,"content":2000},{"level":1313,"textAlign":53},[2001],{"text":2002,"type":299},"Speakers",{"type":810,"attrs":2004,"content":2005},{"level":1565,"textAlign":53},[2006],{"text":2007,"type":299},"Fiona MacLeod",{"type":15,"attrs":2009,"content":2010},{"textAlign":53},[2011],{"text":2012,"type":299},"Fiona MacLeod is the Clinical Project Manager with the FNHA Primary Care and e-Health Team. Fiona graduated from nursing school in 2004 and completed a Masters in Intercultural and International Communication in 2012. Soon after graduating from nursing school, Fiona found her passion in community-based work. She has since worked in outreach programs supporting people living with substance use and HIV, in First Nations community health, and as a nursing practice consultant with FNHA. Fiona is also a certified Project Management Professional. Fiona is excited to have the opportunity to combine her community, clinical and project management experience in her role on the FNHA Primary Care and e-Health Team, and to be able to support the innovative work the team is doing in virtual health across the province. Fiona lives, works and plays on the beautiful traditional, ancestral and unceded territory of the Syilx Nation.",{"type":810,"attrs":2014,"content":2015},{"level":1565,"textAlign":53},[2016],{"text":2017,"type":299},"Eyrin Tedesco",{"type":15,"attrs":2019,"content":2020},{"textAlign":53},[2021],{"text":2022,"type":299},"Eyrin Tedesco is the Clinical Director of Primary Care Development and eHealth with the FNHA. Eyrin, alongside her exceptional team, has led First Nations health services in the integration of primary care, clinical eHealth pathways and technologies that enhance and support the delivery of health and wellness programs to all 203 First Nations communities in British Columbia. Creative and dynamic in her approach to leadership, Eyrin is known for developing and implementing innovative health initiatives while fostering strong relationships with community based, regional and provincial stakeholders.",{"type":15,"attrs":2024,"content":2025},{"textAlign":53},[2026],{"text":2027,"type":299},"Eyrin holds a Master’s of Health Administration from the University of British Columbia as well as a Bachelor of Arts degree and Bachelor of Science in Nursing degree, both from Vancouver Island University. Eyrin currently works and plays in the unceded territory of the Snuneymuxw First Nation on Vancouver Island, British Columbia.",{"type":810,"attrs":2029,"content":2030},{"level":1565,"textAlign":53},[2031],{"text":2032,"type":299},"Kelly Brownbill",{"type":15,"attrs":2034,"content":2035},{"textAlign":53},[2036],{"text":2037,"type":299},"Kelly Brownbill's spirit name, Wabunnoongakekwe, means Woman Who Comes from the East and she is proud to be Wabizhashi Dodem, Marten Clan. She is a member of the Flat Bay community of the Mi’kmaq Nation in Newfoundland.",{"type":15,"attrs":2039,"content":2040},{"textAlign":53},[2041,2043,2047],{"text":2042,"type":299},"As an educator on Indigenous issues, she has conducted countless cultural awareness training sessions and provided support for a broad range of service sectors including key staff from both the provincial and federal governments. Her aim is to make sure all service providers, Indigenous or non-Indigenous, are as effective as possible in making healthcare accessible for First Peoples in culturally safe and appropriate ways. She has published Indigenous perspectives in two peer-reviewed texts and is the Senior Editor of",{"text":2044,"type":299,"marks":2045},"4Canoes",[2046],{"type":1661},{"text":2048,"type":299},"magazines and Canoe Kids children’s books.",{"type":15,"attrs":2050,"content":2051},{"textAlign":53},[2052,2054,2060],{"text":2053,"type":299},"Kelly honours the wisdom and vision of her Elders and she continues to seek their assistance with her ongoing journey. For more information, please visit ",{"text":2055,"type":299,"marks":2056},"www.kellybrownbill.com",[2057],{"type":525,"attrs":2058},{"href":2059,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":530},"http://www.kellybrownbill.com/",{"text":564,"type":299},{"type":12,"content":2062},[2063,2068,2081,2093,2098,2103],{"type":15,"attrs":2064,"content":2065},{"textAlign":53},[2066],{"text":2067,"type":299},"Following an opening land acknowledgement and ceremony, co-host Kelly Brownbill shared her experiences delivering cultural safety training for over 25 years, including considerations reflecting the increased shift to virtual service delivery as a result of the COVID-19 pandemic.",{"type":15,"attrs":2069,"content":2070},{"textAlign":53},[2071,2073,2079],{"text":2072,"type":299},"Eyrin Tedesco then spoke about the First Nations Health Authority (FNHA) and the variety of virtual healthcare services they provide “to First Nations people in BC who have limited access to healthcare services in their communities, who must travel long distances for appointments or whose access to healthcare has been disrupted by the COVID-19 pandemic.” She shared their process of engaging and partnering with communities to co-design and deliver services that meet local priorities, grounded in cultural safety. These efforts contributed to the development of the recently launched ",{"text":2074,"type":299,"marks":2075},"First Nations Virtual Doctor of the Day",[2076],{"type":525,"attrs":2077},{"href":2078,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"https://www.fnha.ca/what-we-do/ehealth/virtual-doctor-of-the-day",{"text":2080,"type":299}," program.",{"type":15,"attrs":2082,"content":2083},{"textAlign":53},[2084,2086,2092],{"text":2085,"type":299},"To learn more about the work that the FNHA is doing in virtual primary care, please visit: ",{"text":2087,"type":299,"marks":2088},"www.fnha.ca/what-we-do/ehealth/connectivity",[2089],{"type":525,"attrs":2090},{"href":2091,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},"http://www.fnha.ca/what-we-do/ehealth/connectivity",{"text":564,"type":299},{"type":810,"attrs":2094,"content":2095},{"level":1313,"textAlign":53},[2096],{"text":2097,"type":299},"Learning objectives",{"type":15,"attrs":2099,"content":2100},{"textAlign":53},[2101],{"text":2102,"type":299},"The learning objectives discussed and explored together were:",{"type":625,"content":2104},[2105,2112],{"type":628,"content":2106},[2107],{"type":15,"attrs":2108,"content":2109},{"textAlign":53},[2110],{"text":2111,"type":299},"Cultural safety and Indigenous partnership in virtual primary care, including what may be needed to support culturally appropriate care.",{"type":628,"content":2113},[2114],{"type":15,"attrs":2115,"content":2116},{"textAlign":53},[2117],{"text":2118,"type":299},"Opportunities and challenges that have emerged with virtual primary care, and how we can sustain and grow culturally safe virtual care (co-developed in partnership with Indigenous patients, families and communities, and with patients and families as members of the care team).",{"_uid":2120,"title":2121,"ctaLeft":2122,"ctaRight":2123,"component":1995,"columnLeft":2127,"columnRight":2179},"e7cfbf90-c573-4068-ad1d-6962296a1de4","Enhancing Equity and Access: Sharing Lessons Learned and Promoting Equitable Health Systems from the Saskatchewan Health Authority and the Northern Regional Health Authority",[],[2124],{"_uid":2125,"link":2126,"label":1993,"component":1994},"b5cbc042-3bb5-4997-aa40-f1ce2827939c",{"id":16,"url":1992,"target":529,"linktype":530,"fieldtype":575,"cached_url":1992},{"type":12,"content":2128},[2129,2134,2139,2144,2149,2154,2159,2164,2169,2174],{"type":810,"attrs":2130,"content":2132},{"level":1313,"textAlign":2131},"left",[2133],{"text":2002,"type":299},{"type":810,"attrs":2135,"content":2136},{"level":1565,"textAlign":2131},[2137],{"text":2138,"type":299},"Charlene Lafreniere, Chief Indigenous Health Officer, Northern Health Region, Manitoba",{"type":15,"attrs":2140,"content":2141},{"textAlign":2131},[2142],{"text":2143,"type":299},"Born and raised in Thompson, Manitoba, Treaty 5 territory and on the Traditional Lands of the Nisichawayasihk Cree Nation, Charlene Lafreniere is a proud northern Indigenous woman, who values her time with family and friends, especially her beautiful daughter Sage. In September of 2019, Charlene joined the NHR as the Chief Indigenous Health Officer. As an executive member of the NHR, she leads engagement with Indigenous partners and communities. She is the trainer for cultural proficiency and cultural safety for all NHR staff. Prior to that she was the Director of Institutional Advancement at the University College of the North, Executive Director of the Thompson Neighborhood Renewal Corporation and Director of Justice at Manitoba Keewatinowi Okimakanak. In 2006, Charlene was elected as a Thompson City Councillor for two four-year terms and served as Deputy Mayor for two years. Charlene has and continues to serve on many boards and committees, and leads multi-sectoral tables, all with the intention to make life better for Northern and Indigenous people.",{"type":810,"attrs":2145,"content":2146},{"level":1565,"textAlign":2131},[2147],{"text":2148,"type":299},"Dr. Harsahil Singh, Medical Director, Primary Care Clinics, Northern Health Region, Manitoba",{"type":15,"attrs":2150,"content":2151},{"textAlign":2131},[2152],{"text":2153,"type":299},"Dr. Harsahil Singh is a Family Physician, a Family Practitioner in Oncology and Medical Director of Primary Care Clinics of the NHR, Manitoba. Since 2014, he lives in Thompson, which is 762km from Winnipeg. Dr. Singh graduated from medical school in 2008 in India, and he practiced there in a rural setting. Building on his experience and passion, he continued his journey working in rural and remote areas, and Northern Manitoba offered him the perfect opportunity. He has serviced multiple remote First Nations communities including Shamattawa, Oxford House, Lac Brochet, Split Lake and Tadoule Lake. During system transformation, he served as the co-chair of the provincial clinical team for Primary Health with Shared Health Manitoba in 2018–2019, with the vision to democratize healthcare resources across the province. He continues to work advocating for equitable access in his current clinical and leadership roles.",{"type":810,"attrs":2155,"content":2156},{"level":1565,"textAlign":2131},[2157],{"text":2158,"type":299},"Juliana Jacobs, Director, Primary Care & Home Care, Northern Health Region, Manitoba",{"type":15,"attrs":2160,"content":2161},{"textAlign":2131},[2162],{"text":2163,"type":299},"Juliana Jacobs is the Director of Primary Care & Home Care in the NHR and resides in Thompson, Manitoba, located on Treaty 5 territory and on the Traditional Lands of the Nisichawayasihk Cree Nation and Homeland of the Metis. Juliana is a Registered Nurse and obtained a BScN from McMaster University in 2002. In 2003 she moved to Thompson, Manitoba and since then has worked in a variety of communities throughout northern Manitoba and Nunavut. Her experience in the north includes acute care, flight nursing, remote health centres and primary care. In 2009 she completed a Master’s in Nursing through Athabasca University and worked as a nurse practitioner in primary care until 2016 when she moved into her current role. She is actively involved in the provincial health transformations and continues to support and advocate for equitable and accessible care.",{"type":15,"attrs":2165,"content":2166},{"textAlign":2131},[2167],{"text":2168,"type":299},"Dr. Ivar Mendez, Fred H. Wigmore Professor and Provincial Head of the Department of Surgery at the University of Saskatchewan and Saskatchewan Health Authority",{"type":15,"attrs":2170,"content":2171},{"textAlign":2131},[2172],{"text":2173,"type":299},"As a Clinician/Scientist, Dr. Mendez’ research focus is in functional neurosurgery, brain repair, stem cells and remote presence robotic technology. His laboratory research has been supported by peer-reviewed funding from a number of sources including the Canada National Centers of Excellence, Canadian Institutes of Health Research and Canada Foundation for Innovation. For the past decade, he has worked in the use of remote-presence robotic technology. His work in robotics has focused on rural and remote healthcare, with particular emphasis on improving First Nation’s communities access to healthcare. In 2002, Dr. Mendez and his team performed the first long distance telementoring neurosurgery in the world and in 2013, he reported the first experience in remote programming for neuromodulation devices. Dr. Mendez has over 190 scientific publications and has given over 230 national and international lectures. In 2020, during the COVID-19 pandemic, Dr. Mendez and his team pioneered the use of remote telerobotic ultrasonography for prenatal care for Indigenous women in locked-down outbreak communities in the Saskatchewan North.",{"type":15,"attrs":2175,"content":2176},{"textAlign":2131},[2177],{"text":2178,"type":299},"Dr. Mendez has received numerous awards including the Royal College of Physicians and Surgeons of Canada Medal Award in Surgery, the 2010 Canadian Red Cross Humanitarian Award, the Health Canada Award in 2011 for his contribution to the improvement of the health of Canadians and the Government of Canada Public Service Award of Excellence in 2016 for the use of remote presence robotic technology in the Canadian North.",{"type":12,"content":2180},[2181,2186,2191,2196,2223,2227,2231],{"type":15,"attrs":2182,"content":2183},{"textAlign":53},[2184],{"text":2185,"type":299},"Charlene Lafreniere, Chief Indigenous Health Officer with Manitoba’s Northern Regional Health Authority (Northern Health Region or NHR) – a ground-breaking role in northern health systems – and co-host Maria Judd (Vice President, Strategic Initiatives and Engagement, HEC) explored with participants the realities of addressing equity and access in delivering virtual primary care programs and services.",{"type":15,"attrs":2187,"content":2188},{"textAlign":2131},[2189],{"text":2190,"type":299},"With increased need for virtual care due to the global pandemic, this event then showcased lessons learned from two health regions that are addressing inequities and barriers to access using virtual care programs and technologies. Dr. Harsahil Singh and Julie Jacobs from Manitoba’s NHR shared their experiences of developing and delivering relevant and safe virtual care by working with the community, building trust and relationships. Building on that same theme, Dr. Ivar Mendez from the Saskatchewan Health Authority discussed the increased embrace of technology as a medium or tool for allowing for patients to receive timely primary care, alongside their families and in their communities – both northern and remote. ",{"type":15,"attrs":2192,"content":2193},{"textAlign":2131},[2194],{"text":2195,"type":299},"To learn more about the work being done to promote equity and access to virtual primary care by:",{"type":625,"content":2197},[2198,2210],{"type":628,"content":2199},[2200],{"type":15,"attrs":2201,"content":2202},{"textAlign":53},[2203,2205],{"text":2204,"type":299},"Manitoba’s FNHA, please visit: ",{"text":2206,"type":299,"marks":2207},"https://northernhealthregion.com/",[2208],{"type":525,"attrs":2209},{"href":2206,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":530},{"type":628,"content":2211},[2212],{"type":15,"attrs":2213,"content":2214},{"textAlign":53},[2215,2217,2222],{"text":2216,"type":299},"the Saskatchewan Health Authority, please visit: ",{"text":2218,"type":299,"marks":2219},"https://research-groups.usask.ca/remote-presence/#Service",[2220],{"type":525,"attrs":2221},{"href":2218,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":530},{"text":564,"type":299},{"type":810,"attrs":2224,"content":2225},{"level":1313,"textAlign":2131},[2226],{"text":2097,"type":299},{"type":15,"attrs":2228,"content":2229},{"textAlign":2131},[2230],{"text":2102,"type":299},{"type":625,"content":2232},[2233,2240],{"type":628,"content":2234},[2235],{"type":15,"attrs":2236,"content":2237},{"textAlign":53},[2238],{"text":2239,"type":299},"Enhancing equity and access in virtual primary care, including what may be needed to help bridge gaps and address barriers to the provision of virtual primary care.",{"type":628,"content":2241},[2242],{"type":15,"attrs":2243,"content":2244},{"textAlign":53},[2245],{"text":2246,"type":299},"Opportunities that have emerged with virtual primary care, and how we can enable continuity of care and enhance equity regardless of location.",{"_uid":2248,"title":2249,"ctaLeft":2250,"ctaRight":2251,"component":1995,"columnLeft":2255,"columnRight":2303},"21252481-21b6-4610-a01f-fd66369cec84","Patient and Family Centred and Partnered Care: Sharing Experiences and Perspectives from Remote and Northern Communities in Yukon and Alberta",[],[2252],{"_uid":2253,"link":2254,"label":1993,"component":1994},"690efd88-ab22-426f-8a98-d187f8bc0402",{"id":16,"url":1992,"target":529,"linktype":530,"fieldtype":575,"cached_url":1992},{"type":12,"content":2256},[2257,2261,2271,2280,2289,2298],{"type":810,"attrs":2258,"content":2259},{"level":1313,"textAlign":53},[2260],{"text":2002,"type":299},{"type":15,"attrs":2262,"content":2263},{"textAlign":53},[2264,2269],{"text":2265,"type":299,"marks":2266},"Michelle Stimson",[2267],{"type":2268},"bold",{"text":2270,"type":299},", Person with Lived Experience",{"type":15,"attrs":2272,"content":2273},{"textAlign":53},[2274,2278],{"text":2275,"type":299,"marks":2276},"Lauren White",[2277],{"type":2268},{"text":2279,"type":299},", Engagement Leader, Government of Yukon Department of Health and Social Services",{"type":15,"attrs":2281,"content":2282},{"textAlign":53},[2283,2287],{"text":2284,"type":299,"marks":2285},"Dr. Amy Gausvik",[2286],{"type":2268},{"text":2288,"type":299},", Family Medicine Physician, Alberta Health Services",{"type":15,"attrs":2290,"content":2291},{"textAlign":53},[2292,2296],{"text":2293,"type":299,"marks":2294},"Michelle Hoeber,",[2295],{"type":2268},{"text":2297,"type":299},"Clinic Manager, Alberta Indigenous Virtual Care Clinic",{"type":15,"attrs":2299,"content":2300},{"textAlign":53},[2301],{"text":2302,"type":299},"Michelle Hoeber is the Clinic Manager of the AIVCC and Program Lead of Telehealth with the First Nations Technical Services Advisory Group Inc. Michelle has been working in telehealth for over 20 years; she has helped develop and establish some key virtual initiatives across the province that are still in place today. Michelle initially started her IT career with the Alberta Cancer Board where she played a key role in developing virtual pharmacy clinics across Alberta. Now working at TSAG for the past 11 years, Michelle has dedicated her time to ensure the First Nation communities within Alberta receive quality clinical and education telehealth services via the First Nations Telehealth Network. Michelle is a Red River Metis and is a descendent of Gabriel Dumont. She is happily married with two sons and lives in Treaty 6 Territory in Alberta.",{"type":12,"content":2304},[2305,2310,2315,2320,2331,2335,2339],{"type":15,"attrs":2306,"content":2307},{"textAlign":53},[2308],{"text":2309,"type":299},"In the third and final event of this series, participants further explored the importance of building and sustaining trusting relationships in delivering virtual primary care.",{"type":15,"attrs":2311,"content":2312},{"textAlign":53},[2313],{"text":2314,"type":299},"In response to growing needs and requests from community, Dr. Amy Gausvik and Michelle Hoeber shared their experience in leading the initiative to launch the Alberta Indigenous Virtual Care Clinic (AIVCC) - an initiative the First Nations Technical Services Advisory Group Inc. (TSAG) and is supported by Indigenous Services Canada, Alberta Health Services and Alberta Health. The AIVCC provides same-day virtual primary care appointments that focus on being medically and culturally safe and accessible for First Nations, Métis and Inuit patients living in Alberta.",{"type":15,"attrs":2316,"content":2317},{"textAlign":53},[2318],{"text":2319,"type":299},"Michelle Stimson, Person with Lived Experience from the Yukon, spoke to her experiences accessing primary care in the territory and how virtual care has changed how she accessed programs and services, discussed what is working well and what barriers still exist. Joined by colleague Lauren White, they also talked about what it took to build, and maintain, a trusting relationship as partners in health and social services system improvement.",{"type":15,"attrs":2321,"content":2322},{"textAlign":53},[2323,2325,2330],{"text":2324,"type":299},"To learn more about the AIVCC, please visit: ",{"text":2326,"type":299,"marks":2327},"https://aivcc.ca/",[2328],{"type":525,"attrs":2329},{"href":2326,"uuid":53,"anchor":53,"custom":53,"target":529,"linktype":530},{"text":564,"type":299},{"type":810,"attrs":2332,"content":2333},{"level":1313,"textAlign":53},[2334],{"text":2097,"type":299},{"type":15,"attrs":2336,"content":2337},{"textAlign":53},[2338],{"text":2102,"type":299},{"type":625,"content":2340},[2341,2348],{"type":628,"content":2342},[2343],{"type":15,"attrs":2344,"content":2345},{"textAlign":53},[2346],{"text":2347,"type":299},"Utilizing virtual care as a medium to improve access, relationships and interpersonal care, while ensuring patients and families are at the centre of the care model and woven through decision-making processes.",{"type":628,"content":2349},[2350],{"type":15,"attrs":2351,"content":2352},{"textAlign":53},[2353],{"text":2354,"type":299},"The importance of engagement and building trust at the community level, to support and enhance patient-centred care in northern and remote settings.","accordion-2-columns",{"type":12,"content":2357},[2358,2372,2377,2382,2387],{"type":15,"attrs":2359,"content":2360},{"textAlign":53},[2361,2363,2370],{"text":2362,"type":299},"Health system leaders, communities and patients in northern and remote areas of Canada face unique challenges when developing, implementing and evaluating effective and sustainable healthcare solutions. These challenges are amplified by the rapid changes occurring across the health system due to COVID-19, particularly in the area of virtual care in primary care (as this rapid review, ",{"text":2364,"type":299,"marks":2365},"Virtual Primary Care in Northern, Rural and Remote Canada",[2366],{"type":525,"attrs":2367},{"href":2368,"uuid":2369,"anchor":53,"custom":53,"target":529,"linktype":530},"https://naohealthobservatory.ca/wp-content/uploads/2020/07/NAO-Rapid-Review-26_EN.pdf","null",{"text":2371,"type":299},", shows).",{"type":15,"attrs":2373,"content":2374},{"textAlign":53},[2375],{"text":2376,"type":299},"The Canadian Northern and Remote Health Network (CNRHN) brings senior decision-makers, leaders, policymakers and practitioners to identify solutions to improve healthcare and the health status of people living in these areas of Canada.",{"type":15,"attrs":2378,"content":2379},{"textAlign":53},[2380],{"text":2381,"type":299},"All those interested in virtual primary care in northern and remote areas of Canada, and fostering networks of learning and innovation, were able to participate in Virtual Learning Exchange (VLE), in Virtual Primary Care in 2020–21, delivered by HEC and CNRHN.",{"type":15,"attrs":2383,"content":2384},{"textAlign":53},[2385],{"text":2386,"type":299},"Panel members shared learning in three 90-minute webinars, focusing on these identified priority topics within the overarching theme of virtual primary care:",{"type":625,"content":2388},[2389,2396,2403],{"type":628,"content":2390},[2391],{"type":15,"attrs":2392,"content":2393},{"textAlign":53},[2394],{"text":2395,"type":299},"Cultural Safety and Indigenous Partnership",{"type":628,"content":2397},[2398],{"type":15,"attrs":2399,"content":2400},{"textAlign":53},[2401],{"text":2402,"type":299},"Enhancing Equity and Access",{"type":628,"content":2404},[2405],{"type":15,"attrs":2406,"content":2407},{"textAlign":53},[2408],{"text":2409,"type":299},"Patient and Family Centred and Partnered Care.",{"id":16,"cta":2411,"_uid":2416,"items":2417,"title":2418,"component":1881},[2412],{"_uid":2413,"link":2414,"label":1877,"component":1300},"04fa5699-fbc8-449f-bc24-a055064258ff",{"id":275,"url":16,"linktype":574,"fieldtype":575,"cached_url":458,"story":2415},{"name":270,"id":274,"uuid":275,"slug":457,"url":458,"full_slug":458,"_stopResolving":461},"9942bc27-445d-4177-a05c-39edca841101",[394,402,309],"Related resources",[115,143,122,129,150],"90 minutes each",[185,192,200],"virtual-learning-exchange-in-virtual-primary-care","resources/virtual-learning-exchange-in-virtual-primary-care",-14270,[],{"parent_slug":457,"umbraco_path":2427,"umbraco_uuid":2428},"/HealthcareExcellenceCanada/Resources/VirtualLearningExchangeInVirtualPrimaryCare","49abf1f6-ce41-4828-9494-1bca797d3102","e721dd27-29d3-42b5-a127-0a9e58edd0a1","2025-11-18T19:00:27.080Z",[],[2433],{"path":2434,"name":2435,"lang":469,"published":461},"ressources/echange-de-connaissances-virtuel-sur-les-soins-de-sante-primaires-virtuels","Échange de connaissances virtuel sur les soins de santé primaires virtuels",156,1776345541955]